Troubleshooting

Minix Troubleshooting

No display or intermittent signal loss on HD monitor

Step 1

Check HDMI connection on both device are secured


Step 2

Ensure HD monitor is powered ON and set up


Step 3

Ensure correct source channel is selected on the HD monitor


Step 4

Ensure devices are powered ON


Step 5

Change HDMI cable

Poor / No Wi-Fi performance

Step 1

Enable Wi-Fi in Settings > Network


Step 2

If supplied, ensure attachment antenna is securely connected


Step 3

Ensure router/modem is powered ON and configured properly to connect to


Step 4

Relocate device closer to network access point


Step 5

Reboot all routers, modems, wireless access points and other Wi-Fi devices


Step 6

Turn ON only those devices required to establish the network connection (e.g. modem and wireless router). Avoid connecting other devices to the network


Step 7

Avoid having other signal processing devices nearby (e.g. 2.4GHz phones or microwave ovens)

USB connections do not work

Step 1

Plug in various USB devices to test the USB ports


Step 2

Check USB ports for any damages or unwanted material/debris inside

Bluetooth not connecting

Step 1

Toggle OFF Bluetooth for 10-20 seconds, then toggle back ON


Step 2

Test Bluetooth connection with various Bluetooth devices


Step 3

Power OFF device for 10 seconds, then power back ON

Experiencing delays when running applications

Step 1

Close/Force Stop any unnecessary applications running


Step 2

Power OFF device for 10 seconds, then power back ON


Step 3

Un-install and then re-install affected applications

Infra-Red remote control not responding

Step 1

Ensure line of sight from remote to device with up to 10 meters distance


Step 2

Insert another appropriate set of batteries to power the remote and test operation


Step 3

Press and test all various buttons on the remote


Step 4

Power OFF device for 10 seconds, then power back ON

Minix NEO-U9

MINIX U9-H AND NETFLIX - ‘This App is not compatible with your device’

STOP

This not a fault with U9-H

Please click below link and follow instructions to download compatible app

If troubleshooting doesn’t resolve the issue please call Canohm service department 0396447823

Minix Troubleshooting links

TV Mounting Solutions


Automation Solutions


Tablet Mounting Solutions

Radios


Speakers


Speaker Mounting Solutions

Media Hubs


Ergonomic Furniture


Cables