Troubleshooting

Minix Troubleshooting

No display or intermittent signal loss on HD monitor

Step 1

Check HDMI connection on both device are secured

Step 2

Ensure HD monitor is powered ON and set up

Step 3

Ensure correct source channel is selected on the HD monitor

Step 4

Ensure devices are powered ON

Step 5

Change HDMI cable

Poor / No Wi-Fi performance

Step 1

Enable Wi-Fi in Settings > Network

Step 2

If supplied, ensure attachment antenna is securely connected

Step 3

Ensure router/modem is powered ON and configured properly to connect to

Step 4

Relocate device closer to network access point

Step 5

Reboot all routers, modems, wireless access points and other Wi-Fi devices

Step 6

Turn ON only those devices required to establish the network connection (e.g. modem and wireless router). Avoid connecting other devices to the network

Step 7

Avoid having other signal processing devices nearby (e.g. 2.4GHz phones or microwave ovens)

USB connections do not work

Step 1

Plug in various USB devices to test the USB ports

Step 2

Check USB ports for any damages or unwanted material/debris inside

Bluetooth not connecting

Step 1

Toggle OFF Bluetooth for 10-20 seconds, then toggle back ON

Step 2

Test Bluetooth connection with various Bluetooth devices

Step 3

Power OFF device for 10 seconds, then power back ON

Experiencing delays when running applications

Step 1

Close/Force Stop any unnecessary applications running

Step 2

Power OFF device for 10 seconds, then power back ON

Step 3

Un-install and then re-install affected applications

Infra-Red remote control not responding

Step 1

Ensure line of sight from remote to device with up to 10 meters distance

Step 2

Insert another appropriate set of batteries to power the remote and test operation

Step 3

Press and test all various buttons on the remote

Step 4

Power OFF device for 10 seconds, then power back ON

Minix NEO-U9

MINIX U9-H AND NETFLIX - ‘This App is not compatible with your device’

STOP

This not a fault with U9-H

Please click below link and follow instructions to download compatible app

Instructions

If troubleshooting doesn’t resolve the issue please call Canohm service department 0396447823